University of Mount Union Page 1 of 3
Informal/Formal Student Complaint Policy
ADM 7.0
Academic Affairs / Student Affairs
Policy Type: Administrative
Applies to: Student employees and students
POLICY DATES
Issued: pre-2017
Revised: 2/21/2019
Edited:
Reviewed: 2/1/2024
Policy Details
It is the wish of the University to provide an education and services of high quality to its students and to provide fairness
and equity in the application of policies and procedures.
Please note: This Student Complaint Policy does not supersede specific policies and procedures for non-disciplinary
academic matters or student disciplinary matters as described in Handbooks and Catalogues. This form is not intended
for grievances regarding sex or gender conduct or violence described in Handbooks and Catalogues. A student who files
a student complaint in error will be redirected to those who are better prepared to respond.
A. Administrative Levels for Complaints
The appropriate vice president for student complaints will be as follows:
• Vice President for Academic Affairs (Beeghly Hall)- Handles academic, academic honesty, assessment,
accreditation, institutional research, library registrar issues, student success services, student
accommodations.
• Vice President for Student Affairs and Dean of Students (HPCC) - alcohol/drug issues, counseling
services, international student services, recreation, residence life, security, spiritual life, student activities,
student conduct, student organizations, and non-academic student life issues.
• Vice President for Business Affairs (Beeghly Hall) - athletic, food services, bookstore, health center,
human resources, facilities, student payroll, student accounts, and information technology.
• Vice President for Enrollment Management (Gartner Welcome Center)-admission, international admission,
work-study including student employment, and financial aid, media issues, publications, public relations,
social media, and website.
• Vice President for University Advancement (Beeghly Hall) - alumni, call center, university events,
fundraising.
The decision of the Vice President regarding a formal student complaint will be final. If a student feels
they did not receive satisfactory attention, they may also register the complaint with the Ohio Department of
Higher Education.
PROCEDURE
A. Informal Complaint Procedures
When a student has a complaint, resolution should be sought through informal communication with the
appropriate instructor, University dean, staff member or representative, who may be able to help rectify or clarify
the situation before a formal written complaint is initiated.
B. Formal Complaint Procedures
Lodging a Formal Student Complaint:
A student who wishes to lodge a formal complaint with the University must complete and submit the formal
complaint form to the appropriate Vice President. (See Administrative Levels for Student Complaints, above.) A
complaint form is available in the Office of Academic Affairs and the Office of Student Affairs, as well as online in
Raider Experience under the “University Forms” tab.