University of Mount Union Page 1 of 3
Informal/Formal Student Complaint Policy
ADM 7.0
Academic Affairs / Student Affairs
Policy Type: Administrative
Applies to: Student employees and students
POLICY DATES
Issued: pre-2017
Revised: 2/21/2019
Edited:
Reviewed: 2/1/2024
Policy Details
It is the wish of the University to provide an education and services of high quality to its students and to provide fairness
and equity in the application of policies and procedures.
Please note: This Student Complaint Policy does not supersede specific policies and procedures for non-disciplinary
academic matters or student disciplinary matters as described in Handbooks and Catalogues. This form is not intended
for grievances regarding sex or gender conduct or violence described in Handbooks and Catalogues. A student who files
a student complaint in error will be redirected to those who are better prepared to respond.
A. Administrative Levels for Complaints
The appropriate vice president for student complaints will be as follows:
Vice President for Academic Affairs (Beeghly Hall)- Handles academic, academic honesty, assessment,
accreditation, institutional research, library registrar issues, student success services, student
accommodations.
Vice President for Student Affairs and Dean of Students (HPCC) - alcohol/drug issues, counseling
services, international student services, recreation, residence life, security, spiritual life, student activities,
student conduct, student organizations, and non-academic student life issues.
Vice President for Business Affairs (Beeghly Hall) - athletic, food services, bookstore, health center,
human resources, facilities, student payroll, student accounts, and information technology.
Vice President for Enrollment Management (Gartner Welcome Center)-admission, international admission,
work-study including student employment, and financial aid, media issues, publications, public relations,
social media, and website.
Vice President for University Advancement (Beeghly Hall) - alumni, call center, university events,
fundraising.
The decision of the Vice President regarding a formal student complaint will be final. If a student feels
they did not receive satisfactory attention, they may also register the complaint with the Ohio Department of
Higher Education.
PROCEDURE
A. Informal Complaint Procedures
When a student has a complaint, resolution should be sought through informal communication with the
appropriate instructor, University dean, staff member or representative, who may be able to help rectify or clarify
the situation before a formal written complaint is initiated.
B. Formal Complaint Procedures
Lodging a Formal Student Complaint:
A student who wishes to lodge a formal complaint with the University must complete and submit the formal
complaint form to the appropriate Vice President. (See Administrative Levels for Student Complaints, above.) A
complaint form is available in the Office of Academic Affairs and the Office of Student Affairs, as well as online in
Raider Experience under the “University Forms” tab.
Informal/Formal Student Complaint Procedures
ADM 7.0
Academic Affairs / Student Affairs
Applies to: Student employees and students
University of Mount Union Page 2 of 3
Administrative Complaint Acknowledgement:
Formal student complaints will be forwarded to the director or staff person most immediately responsible for the
area to which the complaint pertains. The director or staff person will send a written acknowledgement to the
student within five (5) working days of receiving the complaint indicating that (1) the formal complaint has been
received, (2) the nature of the complaint, and (3) the student will receive a written response after deliberation within
ten (10) working days. Copies of the written student complaint and the acknowledgement letter will be sent to the
vice president for that area.
Administrative Deliberation and Response:
If the director or staff person to whom the complaint is forwarded determines that the nature of the complaint is
beyond his or her area of supervision or expertise, the next level administrator in the area should be consulted and
may be requested to respond to the student. Administrative disposition of the complaint will generally consist of
investigation into the source of the complaint, previous efforts to resolve the issue, and any contingencies that will
aid in deliberation and disposition of the problem. A copy of the deliberation process will be sent to the appropriate
vice president. All formal student complaints will be forwarded upon resolution to the President’s office by each
vice president where a log will be kept.
Student Appeal Process:
Upon receiving a deliberation response to the written complaint, the student has the right to appeal to successive
levels of administrators within the area. This appeal must be made in writing within five (5) days of receiving the
response. In each case the student will receive an acknowledgement of the complaint within five (5) working days
and a deliberation response within ten (10) working days from the date of the acknowledgement letter.
Responsibilities
Position or Office
VP of Academic Affairs
Handles academic, academic honesty, assessment, accreditation, institutional research, library registrar
issues, student success services, student accommodations
VP of Student Affairs
Handles alcohol/drug issues, counseling services, international student services, recreation, residence life,
security, spiritual life, student activities, student conduct, student organizations, and non-academic student
life issues
VP for Business Affairs
Handles athletic, food services, bookstore, human resources, facilities, student payroll, student accounts,
and information technology issues
VP for Enrollment
Management
Handles admission, international admission, work-study including student employment, and financial aid
issues. Handles media issues, publications, public relations, social media, and website issues
VP for University
Advancement
Handles alumni, call center, university events, fundraising issues
Resources
University of Mount Union INFORMAL Complaint Form
University of Mount Union FORMAL Complaint Form
Contacts
Position
Office
Telephone
E-mail/URL
VP of Academic Affairs
Academic Affairs
(330) 823-2690
VP of Student Affairs
Student Affairs
(330) 823-2243
Informal/Formal Student Complaint Procedures
ADM 7.0
Academic Affairs / Student Affairs
Applies to: Student employees and students
University of Mount Union Page 3 of 3
Position
Office
Telephone
E-mail/URL
VP for Business Affairs
Business Affairs
(330) 823-6599
VP for Enrollment Management
Enrollment Management
(330) 823-2568
VP for University Advancement
University Advancement
(330) 823-2282
History
All changes must be listed sequentially, including edits and reviews. Note when the policy name or number changes.
Issued: pre-2017
Revised: 2/21/2019
Edited:
Reviewed: 2/1/2024